Citrix Cleanup Utility Workspace

02-05-2021
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Detailed release notes for the Workspace App 1912 Version of the Citrix Receiver are available. Click Here to Get the Citrix Cleanup Utility. Updated June 25, 2019. Uninstall Citrix Receiver or Citrix Workspace from Apps and Features. Run Citrix Cleanup program Citrix Receiver/Workspace Cleanup Utility Install Citrix Workspace.

Issue(s)

You cannot launch apps or desktops via the Citrix Workspace App. After investigation with the hosted operations team of the Citrix deployment, all logs and error codes point to the local Citrix Workspace app installation.

Resolution

Try the following to resolve local client issues with Citrix Workspace App (former Citrix Receiver client):

Cleanup
  1. Run the Citrix Receiver Cleanup utility to fully uninstall the existing Citrix Receiver installation. If you are running a Citrix Receiver or Workspace App later than 4.4 version, the Citrix Cleanup Utility is not required.
  2. Afterwards deploy to the latest Citrix Workspace App client version (either CR or LTSR version). Consult the following Citrix Tech Zone page for detailed instructions on Citrix Workspace App deployment.
  3. Update all web browsers to the latest version
  4. Check any browser add-ons which may be interfering and disable them temporarily
  5. Check your local network connectivity to the Internet via ISP. Check network latency and bandwidth.
  6. Uninstall any interfering software (antivirus, antispyware, antimalware)
  7. Add Citrix Workspace app processes and executables to the exclusions list of the local software firewalls
  8. Create a new windows local profile and try again from that profile.
  9. Check event logs and make use of the Citrix Receiver diagnostics tool.

You can find more detailed guidance and step-by-step procedures for analyzing and troubleshooting Citrix Virtual Apps and Desktops organized by category in my Citrix Virtual Apps and Desktops Troubleshooting e-book.

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downloadCitrixReceiverdesktopcleanup.zipWhy can't I download this file?

How to use:

Download the Citrix Receiver desktop clean-up utility.

Citrix workspace cleanup utility tool

Run the Citrix Receiver desktop clean-up utility using the command line interface. Run the following commands as required.

CommandDescription
/LIST [filename with path]Lists the shortcuts on the desktop that are associated with Citrix Receiver for Windows (Store). By providing the additional parameter of a filename, the shortcuts are redirected to the specific file.
/DELETEDeletes the shortcuts on the desktop that are associated with Citrix Receiver for Windows (Store).

Caution:

Citrix Receiver Cleanup Tool Download

When you run the /DELETE command, the shortcuts are removed even if Citrix Receiver for Windows (Store) is currently installed on the system

Example Usage:

1. Launch the command prompt or PowerShell and

2. Navigate to the folder where Citrix Receiver desktop clean-up utility is present.

Citrix Workspace Cleanup Utility Mac

3. Run the following command.

Citrix Workspace 1912 Cleanup Utility

CitrixReceiverdesktopcleanup.exe /LIST <c:Users<username>Desktoptest.csv>

In the above example, a file by name test.csv is created on the desktop that contains the list of desktop shortcuts.